Director, Learning & Development

Supervisory Responsibilities:

This position has one direct supervisory responsibility. They will also serve as a mentorship role to key members throughout the organization, ensuring constant development in their professional growth preparing them for the next level of their career helping us create a highly effective organization.

Duties/ Responsibilities:

• Foster a culture of lifelong learning, development, coaching and growth.

• Direct a talent management strategy that provides opportunities for leadership development and advancement to build bench strength and top talent to support the company’s needs.

• Plan and execute on the organization’s overall L&D strategy for field leadership

• Lead Training Managers to encourage collaboration and uniform training practices throughout the organization.

• Work closely with Training Managers and New Managers in Training to ensure success of teachings.

• Offer hands-on coaching and guidance to Field Management as needed

• Responsible for revising and implementing training and certification programs for restaurant leadership teams.

• Develop and introduce new L&D programs on an ongoing basis to support changing strategic objectives as needed.

• Anticipate and eliminate future skill gaps

• Create tools, resources, and education pieces to make accessible for field leadership

• Lead and carry out the talent and performance management process to include quarterly performance reviews, job descriptions, standards of performance, talent development planning, Training Manager feedback, coaching and facilitation of performance management training.

• Lead and implement other specific initiatives alongside different members of the Human Resources Team which may include employee value proposition initiatives, staffing & assessment process, retention surveys, diversity & inclusion, and critical talent development initiatives.

• Provide recommendations relating to the development and implementation of talent initiatives through solid understanding of relevant HR compliance, trends, and best practices.

• Partner with Human Resources Team and other organization leaders to develop relevant talent solutions to support company’s initiatives.

• Work closely with HR Director to provide coaching and support to field leadership on performance improvement plans, and career development.

• Partner with Franchisor’s Training Team to optimize learning resources for effectiveness

• Manage projects/programs to ensure alignment, efficiencies, and synergies with the brand

• Conduct stay-interviews to improve management talent retention

• Lead New Manager Partner training, coaching and development in order to lay the foundation for success.

• Evaluate effectiveness of training and development programs and provide recommendations.

• Design and implement strategies to meet specific talent needs of the business

• Participate in organizational yearly strategic planning

• Create and maintain an environment of equal employment opportunity, diversity, and competitive advantage.

• Create training materials and conduct presentations

• Ensure talent management initiatives are focused and aligned on improving operational efficiencies and effectiveness

Required Skills/ Abilities:

• 5+ years of multi-unit Restaurant Management experience or equivalent combination of education and experience

• Bachelor’s degree in business management, Human Resources, Organizational Management, Communications, Restaurant Management, or related field.

• 5+ years of experience spearheading L&D initiatives

• 5+ years developing employee training programs.

• 5+ years’ experience administrating Learning Management Systems.

• Broad knowledge in Human Resource areas including Performance Management, Succession Planning, Training & Development & Recruitment.

• Strong presentation skills

• Excellent verbal and written communication skills.

• Work collaboratively to build consensus and buy-in

• Ability to make complex simple, teach, coach, develop others and drive change

• Sound business acumen and experience building strategic plans

• Proficiency with Microsoft Office Suite or related software

• Bilingual Spanish English a PLUS

Travel:

Must be able to travel

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.

• Must be able to lift up to 25 pounds at a time.