Job Description

With direct supervision, the Key position's role is to support the front-of-house team members and management team, within a single restaurant, through maintenance of restaurant standards, customer and team member relations, internal communication and strive to achieve overall quality and consistency on a daily basis. This role should be a leader with a " can do" attitude in helping the restaurant management team, team members and customers.

POSITION DETAILS

  • Maintain high quality standards consistent with Bloomin' Brands policies
  • Perform assigned pre-opening quality checks (kitchen and bar line checks, interior and exterior maintenance)
  • Review staffing and station assignments
  • Prepare for and conduct pre-shift meetings
  • Ensure the restaurant is completely ready for service 15 minutes prior to opening
  • Support and coach the front-of-house team members through customer service situations
  • Balance and coordinate the needs between the front- and back-of-house team members for efficient and fun guest experiences
  • Perform table checks, greet guests, and address routine guest concerns
  • Complete server check-outs and tip reporting
  • Accurately collect, track, record, and distribute tip outs
  • Complete all end of shift documentation and paperwork as required
  • Make preparations for the restaurant to be closed at the end of operations and securing the premises
  • Participate in special events, marketing, purchasing, training, quality control, and financial control activities

MINIMUM REQUIREMENTS

  • Desire to become certified in front-of-house functions
  • Desire to lead and motivate others to positively impact all guests who visit our establishments
  • Experience in the restaurant industry or other high-intensity customer service industry
  • Able to conduct trainings and demonstrate proficiency in all areas of the front-of-house functions like Host or Hostess, Busser, Server, Bartender, Head Waiter, Trainer and Take-Away
  • Meet the minimum age requirement of 21 years of age
  • Able and willing to work a flexible schedule

PREFERRED REQUIREMENTS

  • Previously certified in front-of-house functions
  • Demonstrated leadership

Bloomin' Brands is an equal opportunity employer. M/F/D/V are encouraged to apply

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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