Job Description

With direct supervision, the Key position's role is to support the front-of-house team members and management team, within a single restaurant, through maintenance of restaurant standards, customer and team member relations, internal communication and strive to achieve overall quality and consistency on a daily basis. This role should be a leader with a " can do" attitude in helping the restaurant management team, team members and customers.
• Maintain high quality standards consistent with Bloomin' Brands policies
• Perform assigned pre-opening quality checks (kitchen and bar line checks, interior and exterior maintenance)
• Review staffing and station assignments
• Prepare for and conduct pre-shift meetings
• Ensure the restaurant is completely ready for service 15 minutes prior to opening
• Support and coach the front-of-house team members through customer service situations
• Balance and coordinate the needs between the front- and back-of-house team members for efficient and fun guest experiences
• Perform table checks, greet guests, and address routine guest concerns
• Complete server check-outs and tip reporting
• Accurately collect, track, record, and distribute tip outs
• Complete all end of shift documentation and paperwork as required
• Make preparations for the restaurant to be closed at the end of operations and securing the premises
• Participate in special events, marketing, purchasing, training, quality control, and financial control activities
• Desire to become certified in front-of-house functions
• Desire to lead and motivate others to positively impact all guests who visit our establishments
• Experience in the restaurant industry or other high-intensity customer service industry
• Able to conduct trainings and demonstrate proficiency in all areas of the front-of-house functions like Host or Hostess, Busser, Server, Bartender, Head Waiter, Trainer and Take-Away
• Meet the minimum age requirement of 21 years of age.
• Able and willing to work a flexible schedule
• Previously certified in front-of-house functions
• Demonstrated leadership
Bloomin' Brands is an equal opportunity employer. M/F/D/V are encouraged to apply

Application Instructions

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